Immigration & International Student Advice (IISA) can only offer limited face-to-face appointments until further notice. These are only offered where we have to see you in person.
You can contact the IISA team using the following details:
Phone: 01443 482083 - Monday - Friday, 9am to 4:30pm, Tuesday 9am to 12pm (midday) only.
Email: [email protected]
Telephone appointments are available for complex matters - email the IISA team to book a phone appointment. Please include your name, basic query and student ID as well as your mobile number in the email. You should always keep your contact details up to date in case the University needs to contact you.
*Please note that Tuesday afternoons are required for staff meetings/training and appointments, though we will still try to answer the telephone and emails wherever possible during that time
IISA have daily drop-in available at Treforest campus. We also have surgeries at Cardiff Atrium and Newport City campuses (during the summer period, these surgeries will be run monthly). Availability is detailed below:
Ask for us at the Advice Zone desk
3rd Thursday of the month 10.00am - 12.00pm
Cardiff campus - Atrium - CA001 (ground floor)
Ask for us at the reception desk
Last Thursday of the month 1.00pm to 4.00pm
Newport City campus
Ask for us at the Drop In Desk in the Library
Last Wednesday of the month 10.00am - 1.00pm
We will also provide additional advertised drop in at Newport - Please see our news items for exact dates and times.
One to one appointments with IISA staff are able to meet with students for whom a drop-in chat is not suitable, who are submitting visa extension applications or who have a complex issue which needs exploration. If you think you need a bookable appointment, please contact the IISA team via one of the methods above and they will assess your request and, where appropriate, liaise with you to come in for an appointment at a convenient time.* Please tell us clearly why you are requesting an appointment and if you supply us with your telephone number we will give you a call to chat this through. If you are having an emergency then it is best to come along to drop-in, use our Live Chat facility or give us a call so we can see how we can help.
*Please note that it is impossible for us to see all students on a one-to-one basis and, where appropriate, we will make referral to online information or our drop-in services in the first instance.
If you are late for an appointment you may not be seen. If you are more than fifteen minutes late for an appointment (eg you arrive at quarter past ten for a ten o’clock appointment) you will not be able to see the adviser on that day and must re-book an appointment. At very busy times this might not be possible for a few days or weeks so please take responsibility to arrive on time and fully prepared with whatever you need.