Contact Us


Service changes due to Coronavirus

Immigration & International Student Advice (IISA) can only offer limited face-to-face appointments until further notice.  These are only offered where we have to see you in person.

You can contact the IISA team using the following details:

Phone: 01443 482083 - Monday - Friday, 9am to 4:30pm, Tuesday 9am to 12pm (midday) only.

Email: [email protected]

Live Chat: See our Ask an Adviser Page  Please note as of 22.09.2020 the Ask an Adviser service is suspended due to staff workload.  We will resume the service as soon as possible.

Telephone appointments are available for complex matters - email the IISA team to book a phone appointment. Please include your name, basic query and student ID as well as your mobile number in the email. You should always keep your contact details up to date in case the University needs to contact you.

Contact information

In order to make the Immigration & International Student Advice (IISA) team and their subject matter as accessible as possible, there are a number of ways that information can be accessed by University of South Wales students on all campuses.

Please first check the information contained here within the IISA Unilife pages. We endeavour to make this information as relevant and comprehensive as possible and you will find guidance on many subjects: Please click on a main heading in the left hand navigation in order to bring up the specific query you are looking for.

If you are unable to find the information you require, you may want to contact the team direct. It is important to note that all IISA staff are trained immigration specialists who will give consistent advice. Therefore, you can speak to any member of the team with your queries and do not have to request individuals by name.

Office contact hours

The IISA office contact hours are as follows:

Monday                        9am to 5pm
Tuesday                        9am to 12pm*
Wednesday                  9am to 5pm
Thursday                      9am to 5pm
Friday                            9am to 4.30pm

*Please note that Tuesday afternoons are required for staff meetings/training and appointments, though we will still try to answer the telephone and emails wherever possible during that time

Contacting us remotely

Telephone: 01443 482083

E-mail: [email protected] (the IISA have a 3 day email response target though most emails are answered within 24 hours)

Live Chat: Please see the Ask an Adviser page for available times for this service

Contacting us in person

IISA have daily drop-in available at Treforest campus. We also have surgeries at Cardiff Atrium and Newport City campuses (during the summer period, these surgeries will be run monthly). Availability is detailed below:

Treforest campus
Hirwaun Building, The International Zone in H027

Monday                   10am to 12pm and 2pm to 4pm
Tuesday                   10am to 12pm
Wednesday             10am to 12pm and 2pm to 4pm
Thursday                 10am to 12pm and 2pm to 4pm
Friday                       10am to 12pm and 2pm to 4pm

Services below run from the 1st October to the 1st April - out of these times please use the service above.

Glyntaff Campus
Ask for us at the Advice Zone desk

3rd Thursday of the month 10.00am - 12.00pm

Cardiff campus - Atrium - CA001 (ground floor)
Ask for us at the reception desk

Last Thursday of the month 1.00pm to 4.00pm

Newport City campus
Ask for us at the Drop In Desk in the Library

Last Wednesday of the month 10.00am - 1.00pm

We will also provide additional advertised drop in at Newport - Please see our news items for exact dates and times.

One to one appointments with IISA staff are able to meet with students for whom a drop-in chat is not suitable, who are submitting visa extension applications or who have a complex issue which needs exploration. If you think you need a bookable appointment, please contact the IISA team via one of the methods above and they will assess your request and, where appropriate, liaise with you to come in for an appointment at a convenient time.* Please tell us clearly why you are requesting an appointment and if you supply us with your telephone number we will give you a call to chat this through. If you are having an emergency then it is best to come along to drop-in, use our Live Chat facility or give us a call so we can see how we can help.

*Please note that it is impossible for us to see all students on a one-to-one basis and, where appropriate, we will make referral to online information or our drop-in services in the first instance. 

Keeping appointments

IISA is a very small team and missed appointments make it difficult for us to run our service efficiently. Therefore please contact us on 01443 482083 at least four hours in advance if you are unable to keep an appointment. This is so that we can use the time to best effect in supporting other students.

If you are late for an appointment you may not be seen. If you are more than fifteen minutes late for an appointment (eg you arrive at quarter past ten for a ten o’clock appointment) you will not be able to see the adviser on that day and must re-book an appointment. At very busy times this might not be possible for a few days or weeks so please take responsibility to arrive on time and fully prepared with whatever you need.

The International Zone

The Immigration & International Student Advice team’s main offices are located in the Treforest campus in Hirwaun Building, the International Zone in H027. It is number 8 on the Treforest visitor map. The International Zone in H027 holds a variety of information leaflets, tourist information and a noticeboard. It is open during office contact hours.